Shipping Policy

We have 3 to 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.

Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, DHL or CTT. If you have any questions, email us at help@audnavitas.com.

Our products are usually shipped out in 72-96 Hours. Our products take 6-18 business days for delivery.

Our Return Policy

If you need to return a product, we understand and here are the details for returning it:
1. You can return items up to 30 days from the date of purchase.
2. The return is at our expense, but we will unfortunately have to charge a storage fee of $3.
3. You must send us an email or contact us via chat, indicating the items to be returned and the tracking number in order to process the return.
a) The products must be in new and unused condition.
b) Products with a custom logo cannot be returned.

You will receive a full product refund, not including shipping and a processing fee of $3. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 15 business days of receipt of the product.

Any shipping problems—for example, missing or incorrect items—must be reported within 72 hours of receiving your package. If you have any questions, email us at help@audnavitas.com.